Investigating - We are currently experiencing isolated issues with email delivery to certain accounts, which are being rejected by recipients as spam.
We are working with our email provider to implement corrective measures and resolve the situation as soon as possible.
We apologize for any inconvenience this may cause and appreciate your understanding.
________________________________________________________________________________________________________
Störung beim E-Mail-Versand
Derzeit treten vereinzelt Probleme beim Versand von E-Mails an bestimmte Konten auf, die von den Empfängern als Spam zurückgewiesen werden.
Wir arbeiten gemeinsam mit unserem E-Mail-Anbieter an der Umsetzung von Korrekturmaßnahmen, um die Situation so schnell wie möglich zu beheben.
Wir entschuldigen uns für etwaige Unannehmlichkeiten und danken für Ihr Verständnis.
________________________________________________________________________________________________________
Incidencia en el envío de correos electrónicos
Estamos detectando incidencias puntuales en el envío de correos electrónicos hacia determinadas cuentas, que están siendo rechazadas por los destinatarios al ser identificadas como spam.
Estamos trabajando con nuestro proveedor de correo en la aplicación de medidas correctivas para resolver esta situación lo antes posible.
Lamentamos las molestias que esto pueda ocasionar y agradecemos su comprensión.
________________________________________________________________________________________________________
Störning vid e-postleverans
Vi upplever för närvarande vissa problem med att skicka e-post till specifika konton, där meddelanden avvisas av mottagarna som skräppost.
Vi samarbetar med vår e-postleverantör för att vidta korrigerande åtgärder och lösa situationen så snart som möjligt.
Vi beklagar eventuella besvär detta kan orsaka och tackar för din förståelse.
________________________________________________________________________________________________________
Incident d’envoi d’e-mails
Nous rencontrons actuellement des problèmes ponctuels d’envoi d’e-mails vers certaines adresses, qui sont rejetés par les destinataires en tant que spam.
Nous travaillons avec notre fournisseur de messagerie pour mettre en œuvre des mesures correctives et résoudre cette situation dans les plus brefs délais.
Nous vous prions de nous excuser pour la gêne occasionnée et vous remercions de votre compréhension.
Sep 16, 2025 - 16:54 CEST
We are working with our email provider to implement corrective measures and resolve the situation as soon as possible.
We apologize for any inconvenience this may cause and appreciate your understanding.
________________________________________________________________________________________________________
Störung beim E-Mail-Versand
Derzeit treten vereinzelt Probleme beim Versand von E-Mails an bestimmte Konten auf, die von den Empfängern als Spam zurückgewiesen werden.
Wir arbeiten gemeinsam mit unserem E-Mail-Anbieter an der Umsetzung von Korrekturmaßnahmen, um die Situation so schnell wie möglich zu beheben.
Wir entschuldigen uns für etwaige Unannehmlichkeiten und danken für Ihr Verständnis.
________________________________________________________________________________________________________
Incidencia en el envío de correos electrónicos
Estamos detectando incidencias puntuales en el envío de correos electrónicos hacia determinadas cuentas, que están siendo rechazadas por los destinatarios al ser identificadas como spam.
Estamos trabajando con nuestro proveedor de correo en la aplicación de medidas correctivas para resolver esta situación lo antes posible.
Lamentamos las molestias que esto pueda ocasionar y agradecemos su comprensión.
________________________________________________________________________________________________________
Störning vid e-postleverans
Vi upplever för närvarande vissa problem med att skicka e-post till specifika konton, där meddelanden avvisas av mottagarna som skräppost.
Vi samarbetar med vår e-postleverantör för att vidta korrigerande åtgärder och lösa situationen så snart som möjligt.
Vi beklagar eventuella besvär detta kan orsaka och tackar för din förståelse.
________________________________________________________________________________________________________
Incident d’envoi d’e-mails
Nous rencontrons actuellement des problèmes ponctuels d’envoi d’e-mails vers certaines adresses, qui sont rejetés par les destinataires en tant que spam.
Nous travaillons avec notre fournisseur de messagerie pour mettre en œuvre des mesures correctives et résoudre cette situation dans les plus brefs délais.
Nous vous prions de nous excuser pour la gêne occasionnée et vous remercions de votre compréhension.
Sep 16, 2025 - 16:54 CEST
Update - As you may be aware, Mobile Network Operators are switching off 2G and 3G networks to repurpose the radio frequencies for newer, more efficient 4G services, improving network capacity, reliability, and energy efficiency.
On 1st October 2025, access to O2’s 2G and 3G networks will be switched off for inbound roaming SIMs, which are installed in Reach alarm devices.
In preparation for this change, Legrand Care launched the Reach 4G. The Reach 4G uses 4G and 5G networks for the transmission of Voice (VoLTE) and will therefore be unaffected by the o2 2G & 3G switch off.
Legacy Reach GSM devices will continue to use 2G networks for the transmission of Voice and will roam to 2G network providers other than O2. We have proactively identified Reach GSM devices that are exclusively connected to O2 (in locations where other network providers had no coverage) and arranged for customers to replace these devices with Reach 4G.
To prepare for the 2G & 3G switch off, we have successfully tested this on the Reach GSM and Reach 4G devices and also piloted this on over a thousand customer devices.
However, we will take a cautious and proactive approach to this change by instigating an early switch off before 1st October. In the unlikely event that this identifies any issues, it will allow time for the change to be reverted, investigated and resolved.
We will therefore be disabling access to O2’s 2G and 3G networks for all Reach GSM and Reach 4G alarm devices fitted with Tele2 SIMs between 16th and 18th September. The same will be applied to all Reach GSM and Reach 4G alarm devices fitted with GDSP SIMs on 22nd September.
No action is required from you, and this change should have no impact on service providers or service users.
If you have any queries, please contact your Legrand Care Business Development Manager.
Sep 16, 2025 - 12:18 CEST
On 1st October 2025, access to O2’s 2G and 3G networks will be switched off for inbound roaming SIMs, which are installed in Reach alarm devices.
In preparation for this change, Legrand Care launched the Reach 4G. The Reach 4G uses 4G and 5G networks for the transmission of Voice (VoLTE) and will therefore be unaffected by the o2 2G & 3G switch off.
Legacy Reach GSM devices will continue to use 2G networks for the transmission of Voice and will roam to 2G network providers other than O2. We have proactively identified Reach GSM devices that are exclusively connected to O2 (in locations where other network providers had no coverage) and arranged for customers to replace these devices with Reach 4G.
To prepare for the 2G & 3G switch off, we have successfully tested this on the Reach GSM and Reach 4G devices and also piloted this on over a thousand customer devices.
However, we will take a cautious and proactive approach to this change by instigating an early switch off before 1st October. In the unlikely event that this identifies any issues, it will allow time for the change to be reverted, investigated and resolved.
We will therefore be disabling access to O2’s 2G and 3G networks for all Reach GSM and Reach 4G alarm devices fitted with Tele2 SIMs between 16th and 18th September. The same will be applied to all Reach GSM and Reach 4G alarm devices fitted with GDSP SIMs on 22nd September.
No action is required from you, and this change should have no impact on service providers or service users.
If you have any queries, please contact your Legrand Care Business Development Manager.
Sep 16, 2025 - 12:18 CEST
Update - We are continuing to monitor for any further issues.
Sep 16, 2025 - 12:16 CEST
Sep 16, 2025 - 12:16 CEST
Monitoring - As you may be aware, Mobile Network Operators are switching off 2G and 3G networks to repurpose the radio frequencies for newer, more efficient 4G services, improving network capacity, reliability, and energy efficiency.
On 1st October 2025, access to O2’s 2G and 3G networks will be switched off for inbound roaming SIMs, which are installed in Reach alarm devices.
In preparation for this change, Legrand Care launched the Reach 4G. The Reach 4G uses 4G and 5G networks for the transmission of Voice (VoLTE) and will therefore be unaffected by the o2 2G & 3G switch off.
Legacy Reach GSM devices will continue to use 2G networks for the transmission of Voice and will roam to 2G network providers other than O2. We have proactively identified Reach GSM devices that are exclusively connected to O2 (in locations where other network providers had no coverage) and arranged for customers to replace these devices with Reach 4G.
To prepare for the 2G & 3G switch off, we have successfully tested this on the Reach GSM and Reach 4G devices and also piloted this on over a thousand customer devices.
However, we will take a cautious and proactive approach to this change by instigating an early switch off before 1st October. In the unlikely event that this identifies any issues, it will allow time for the change to be reverted, investigated and resolved.
We will therefore be disabling access to O2’s 2G and 3G networks for all Reach GSM and Reach 4G alarm devices fitted with Tele2 SIMs between 16th and 18th September. The same will be applied to all Reach GSM and Reach 4G alarm devices fitted with GDSP SIMs on 22nd September.
No action is required from you, and this change should have no impact on service providers or service users.
If you have any queries, please contact your Legrand Care Business Development Manager.
Sep 16, 2025 - 11:48 CEST
On 1st October 2025, access to O2’s 2G and 3G networks will be switched off for inbound roaming SIMs, which are installed in Reach alarm devices.
In preparation for this change, Legrand Care launched the Reach 4G. The Reach 4G uses 4G and 5G networks for the transmission of Voice (VoLTE) and will therefore be unaffected by the o2 2G & 3G switch off.
Legacy Reach GSM devices will continue to use 2G networks for the transmission of Voice and will roam to 2G network providers other than O2. We have proactively identified Reach GSM devices that are exclusively connected to O2 (in locations where other network providers had no coverage) and arranged for customers to replace these devices with Reach 4G.
To prepare for the 2G & 3G switch off, we have successfully tested this on the Reach GSM and Reach 4G devices and also piloted this on over a thousand customer devices.
However, we will take a cautious and proactive approach to this change by instigating an early switch off before 1st October. In the unlikely event that this identifies any issues, it will allow time for the change to be reverted, investigated and resolved.
We will therefore be disabling access to O2’s 2G and 3G networks for all Reach GSM and Reach 4G alarm devices fitted with Tele2 SIMs between 16th and 18th September. The same will be applied to all Reach GSM and Reach 4G alarm devices fitted with GDSP SIMs on 22nd September.
No action is required from you, and this change should have no impact on service providers or service users.
If you have any queries, please contact your Legrand Care Business Development Manager.
Sep 16, 2025 - 11:48 CEST
CMP
Degraded Performance
CMP API
?
Operational
CMP Databases
?
Operational
Carephone endpoints
?
Operational
Carephone Management Portal
?
Operational
CMP Notification service
?
Degraded Performance
CMP BI
Operational
M2M
Under Maintenance
M2M Service
?
Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.