Update - Good morning. We are still following up with regular mop-up files to try and get as many units on the latest firmware versions. We have encountered stubbornness from some units through what we perceive to be network issues and the inability to get the update file downloaded. You may see errors like "programming failed" or "firmware update failed" If you see this error, it isn't anything to worry about. The firmware will still be on the previous version and will work as it has been.
May 28, 2025 - 11:24 CEST
May 28, 2025 - 11:24 CEST
Update - Good afternoon, we have continued to implement the latest firmware on eligible devices. The ones we have updated have not had any issues reported that are related directly to the software, so we will continue to update units where we can. If you have units in storage that we have sent the update to, these will update once they are turned on. Once we are happy we have all the units we can move to the latest firmware we will issue a final update. Thanks for your understanding and help with this.
May 09, 2025 - 14:48 CEST
May 09, 2025 - 14:48 CEST
Monitoring - After a successful update, most units have been updated to version 3.0.6. We will continue to monitor the situation for issues, although we have not seen any so far. If a failed programming message is received, there is nothing to worry about, the unit will stay on the firmware it was on and act as normal until we manage to update it soon.
Apr 30, 2025 - 11:45 CEST
Apr 30, 2025 - 11:45 CEST
Update - We are continuing to work on a fix for this issue.
Apr 28, 2025 - 17:30 CEST
Apr 28, 2025 - 17:30 CEST
Identified - Dear Reach IP 4G Customer,
At Legrand Care, our mission is to continually enhance lives through innovative technology. As part of this commitment, we will soon be updating all Reach IP 4G devices across our portfolio with the latest firmware.
There’s nothing for you to do — the updates will be rolled out automatically over the coming weeks. We've already conducted extensive testing on hundreds of devices in use in the field and we are confident in a smooth transition. We will continue to closely monitor the rollout and address any issues promptly should they arise.
Thank you for being a valued part of the Reach community. If you have any questions or need further assistance, please don't hesitate to get in touch.
Best regards,
The Legrand Care Team
Apr 28, 2025 - 17:09 CEST
At Legrand Care, our mission is to continually enhance lives through innovative technology. As part of this commitment, we will soon be updating all Reach IP 4G devices across our portfolio with the latest firmware.
There’s nothing for you to do — the updates will be rolled out automatically over the coming weeks. We've already conducted extensive testing on hundreds of devices in use in the field and we are confident in a smooth transition. We will continue to closely monitor the rollout and address any issues promptly should they arise.
Thank you for being a valued part of the Reach community. If you have any questions or need further assistance, please don't hesitate to get in touch.
Best regards,
The Legrand Care Team
Apr 28, 2025 - 17:09 CEST
CMP
Operational
CMP API
?
Operational
CMP Databases
?
Operational
Carephone endpoints
?
Operational
Carephone Management Portal
?
Operational
CMP Notification service
?
Operational
CMP BI
Operational
M2M
Operational
M2M Service
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.