All Systems Operational

Uptime over the past 90 days. View historical uptime.
CMP Operational
90 days ago
100.0 % uptime
Today
CMP API ? Operational
90 days ago
100.0 % uptime
Today
CMP Databases ? Operational
90 days ago
100.0 % uptime
Today
Carephone endpoints ? Operational
90 days ago
100.0 % uptime
Today
Carephone Management Portal ? Operational
90 days ago
100.0 % uptime
Today
CMP Notification service ? Operational
90 days ago
100.0 % uptime
Today
CMP BI Operational
90 days ago
100.0 % uptime
Today
M2M Operational
90 days ago
100.0 % uptime
Today
M2M Service ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 21, 2025

No incidents reported today.

Oct 20, 2025
[All Regions] PULSE-CMP Database maintenance
Completed - The maintenance task has been successfully completed. Pulse-CMP is fully operational.
Oct 20, 17:34 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 17:00 CEST
Scheduled - [EN]
We want to inform you that, due to scheduled maintenance, queries to terminal events (via Web and API) will not return data from 17:00 to 18:00 (CEST) on Monday, October 20.
CMP will remain accessible, but the service will be partially impacted during this time.
We appreciate your understanding and patience as we carry out this maintenance. If you have any additional questions, feel free to contact us.

[ES]
Queremos informarle que, debido a un mantenimiento programado, las consultas a eventos de terminales (tanto desde la Web como vía API) no devolverán datos entre las 17:00 y las 18:00 (CEST) del lunes 20 de octubre.
CMP seguirá siendo accesible, pero el servicio se verá parcialmente afectado durante este periodo.
Agradecemos su comprensión y paciencia mientras realizamos este mantenimiento. Si tiene alguna pregunta adicional, no dude en ponerse en contacto con nosotros.

[FR]
Nous souhaitons vous informer que, en raison d'une maintenance programmée, les requêtes d’événements des terminaux (via le Web et l’API) ne renverront pas de données entre 17h00 et 18h00 (CEST) le lundi 20 octobre.
CMP restera accessible, mais le service sera partiellement impacté pendant cette période.
Nous vous remercions de votre compréhension et de votre patience pendant cette opération. Si vous avez des questions supplémentaires, n'hésitez pas à nous contacter.

[DE]
Wir möchten Sie darüber informieren, dass aufgrund einer geplanten Wartung Abfragen zu Terminalereignissen (über Web und API) am Montag, den 20. Oktober, zwischen 17:00 und 18:00 Uhr (CEST) keine Daten zurückliefern werden.
CMP bleibt zugänglich, aber der Dienst wird in diesem Zeitraum teilweise beeinträchtigt sein.
Wir danken Ihnen für Ihr Verständnis und Ihre Geduld während dieser Wartungsarbeiten. Bei weiteren Fragen können Sie sich gerne an uns wenden.

[SV]
Vi vill informera dig om att, på grund av planerat underhåll, kommer förfrågningar om terminalhändelser (via webb och API) inte att returnera data mellan 17:00 och 18:00 (CEST) på måndag den 20 oktober.
CMP kommer att vara tillgängligt, men tjänsten kommer att påverkas delvis under denna period.
Vi uppskattar din förståelse och ditt tålamod medan vi utför detta underhåll. Om du har några ytterligare frågor är du välkommen att kontakta oss.
Oct 16, 08:44 CEST
Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

Oct 16, 2025

No incidents reported.

Oct 15, 2025

No incidents reported.

Oct 14, 2025

No incidents reported.

Oct 13, 2025

No incidents reported.

Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

Oct 10, 2025

No incidents reported.

Oct 9, 2025
UK only - rSIM profile degradation
Resolved - update at 17:52 08/10/25

The MNO have resolved the issue and CSL can see devices operating on primary profile again. Devices would continue to operate on secondary profile and will come back to primary over the next few hours.

Update at 18:52 08/10/25

CSL is pleased to confirm the issue is resolved. The problem was introduced as a result of the mobile network operator for the primary profile undertaking a change overnight which resulted in the sims roaming onto o2 UK unable to authenticate to the home network.

This has been resolved and rSIMs will gradually migrate back to their primary profiles over the coming hours. The switch back is randomised for each sim to avoid large fleets all switching at the same time.
Oct 9, 09:59 CEST
Identified - Update 1:
Following a mobile network operator maintenance period, rSims are not currently able to use their primary profile. Connectivity for rSims continues via the secondary profile; however, this may have some impact on initial provisioning.

CSL are working with the network operator to establish cause.

Update 2:
CSL believe we've identified why the primary profile is degraded. We believe the issue is with the mobile network operator. Evidence is being provided by CSL to the mobile network operator involved, who are actively engaged in finding a resolution for this issue impacting the rSIM.

rSIM, per its intended behaviour, has automatically moved to its secondary profile.
Oct 8, 14:38 CEST
UK only - Tele2 Planned Network Maintenance
Completed - The scheduled maintenance has been completed.
Oct 9, 01:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 14:30 CEST
Scheduled - As part of Tele2’s program to improve service quality and reliability, core network systems are being relocated from the USA to Europe.

This work is scheduled during the following maintenance window:
Start: October 7, 2025 – 21:00 BST
End: October 9, 2025 – 00:30 BST

Impact:
- Between Oct 7, 21:50 – Oct 8, 00:35, some VoLTE devices may need to re-register, which could cause short disruptions.
- Standard Voice, SMS, and Data services might experience short disruption while device establishes new registration
- No action is required on your side.
Oct 8, 14:25 CEST
Oct 8, 2025
Oct 7, 2025

No incidents reported.

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